F.A.Q

Frequently Asked Questions (FAQ)

1. What products do you sell?
We sell high-quality gift pendants perfect for any occasion.

2. Do you offer free shipping?
Yes! All orders, both domestic and international, are shipped free of charge.

3. How long does shipping take?

• United Kingdom: 3-7 business days

• International: 7-21 business days
  Delivery times may vary due to customs, holidays, or unforeseen delays.

4. How can I track my order?
Once your order is shipped, we will send you a confirmation email with tracking information if available.

5. What is your return policy?
You can return items within 30 days of delivery if they are unused and in their original condition. For more details, please refer to our Return and Refund Policy.

6. Can I exchange an item?
Yes! Exchanges are available for the same product. Please contact us at info@alihaiderltd.shop to initiate an exchange.

7. How do I contact customer service?
You can reach us via:

• Email: info@alihaiderltd.shop

• Phone: +44 151 924 2217
  Customer service is available Monday – Friday, 9:00 AM – 5:00 PM (GMT).

8. Are your products personalized or custom-made?
Currently, our gift pendants are standard products, not personalized. Customization options may be available in the future.

9. Is it safe to order online from your website?
Yes! Our website uses secure payment methods to ensure that your personal and payment information is protected.